InTandem Logo

Welcome to
InTandem Support

Live technical and product support when you need it – in English and Spanish.

Patients, clinicians, and health insurance plans are encouraged to call InTandem Support. The InTandem Support team is ready to answer the call!

InTandem music note log in white on an orange background

Hours of Operation:

Monday to Friday
9am - 6pm ET

After hours? Leave a voicemail.
Your Patient Coordinator will get back to you on the next business day.

If this is a medical emergency, please dial 911

¿Prefieres ayuda en Español?

Llama al mismo número y oprime 2. Abierto de lunes a viernes, de 9 de la mañana a 6 de la tarde, hora del Este.

A link to the full InTandem Program Enrollment Form

Program Enrollment Forms

Patient Resources & Guides

A link to the InTandem Instructions for Use in both English and Spanish

Instructions for Use

Spanish on page 37

A link to the InTandem Quick Start Guide available in both English and Spanish

Quick Start Guide

Click to view

A link to the InTandem Instructions for Use in both English and Spanish

Instrucciones de Uso

Para Español pagina 37

Top 3 FAQs

What types of shoes can I wear?

Please wear well-fitted and supportive shoes. Lace-up or Velcro®-strap style sneakers are recommended. Avoid wearing flip-flops, slippers, clogs, and any slip-on style shoe.

Where should the foot sensors be placed on my shoes?

Foot sensors may be placed securely anywhere on the outside face of the shoe. This helps to accurately capture data about your steps while walking.

For comfort, it is recommended to place each sensor on the outside of your shoe in front of your ankle bone. Place the blue sensor labeled ‘L’ on your left shoe, and place the red sensor labeled ‘R’ on your right shoe. It is important that each sensor is placed on its respective foot. This helps the device learn about each foot’s unique steps.

If a sensor falls off during use, an error alert will sound. Pause the session and reattach the sensor to your shoe when you are in a safe location.

Why can’t I use this with my own device (or smartphone)?

InTandem comes with sensors and a headset preconnected to a touchscreen device. This ensures easy set up and that everything works as it should.

The InTandem software is only available on the touchscreen device provided. It is not available from a digital distribution service (“app store”).

The provided touchscreen device is not a phone and cannot be used as such. If you need to place a phone call or send a message, you will need to use your personal phone.

Insurance coverage and InTandem

Your insurance company may or may not cover InTandem. The InTandem Support team will verify your insurance benefits when your order is received. If your insurance does not cover the full cost of the device, a member of the InTandem Support team will contact you to discuss your out-of-pocket costs.